Unlike the censorious Apple, Spotify has held on to its “free” ad-supported service and is very much in the advertising business. (I’ve always suspected that the only reason Spotify has shown any interest in credits or lyrics is that those text renderings are also known as advertising keywords.)
But Spotify appears to be disrupting truth in its own advertising according to the Independent. Spotify “announced on 21 January that it would be bringing Spotify Podcast Ads to the UK for all users – meaning Premium subscribers who paid to avoid adverts will still have to listen to promotional content….The ads are only available on podcasts that Spotify produces itself, so it will receive money both from subscription fees and company ads.”
In the UK, false advertising is regulated by the Advertising Standards Authority, the industry-controlled “regulatory” authority. According to the Independent, “If anyone has concerns that Spotify is making a misleading advertising claim about ‘no ad interruptions’, whether the claim is on its website, in app or elsewhere, we encourage them to contact us and we’ll assess the matter further”, the Advertising Standards Authority (ASA) told The Independent.” The complaint webform is here.
US users can complain to the Federal Trade Commission and their webform is here.